Part Two of Ten: Patient Rights: Advance Directives, Giving Consent, Interpreters, Grievances, Exercise of Patient Rights, Disclosures, Privacy, Safety, Ligature Risks, Abuse and Neglect, Confidentiality, and Visitation, Restraint and Seclusion

Learning Objectives:

• Describe the requirement for a hospital to have a grievance policy and procedure in place
• Recall that interpreters should be provided for patients with limited English proficiency and hearing impairment
• Describe the various patient rights to include providing consent, forming advance directives, and visitation rights
• Recall that CMS has restraint standards that hospitals must follow.

Who Should Attend:-

CEOs, chief operations officers, chief nursing officers, chief legal officers, nurses and medical staff, quality managers, nurse educators, risk managers, compliance officers, chief of health information, pharmacists, social workers, discharge planners, patient safety officers, outpatient director, director of rehab, infection control, directors of radiology.